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Our phone lines are open from 9am to 6pm Eastern Standard
Time, Monday - Friday. We can also be contacted through the
support email address below. When emailing kindly include
the following:
- Your Name
- Order # (if applicable)
- Detailed description of the problem you are experiencing
or any inquiry you have.
Please Note: If you are requesting technical support, the following should be included with your support query in order to expedite resolution of the issue:
- The full name of the software, including copyright year
- Windows version, including Service Packs and 32/64bit version information. (This can be found: Start -->Control Panel --> System, or System & Security --> System)
- Processor (This can be found: Start -->Control Panel --> System, or System & Security --> System)
- Installed memory (RAM) (This can be found: Start -->Control Panel --> System, or System & Security --> System)
- Graphics Card (This can be found: Start -->Control Panel --> System -->Device Manager, or System & Security --> Device Manager under System. When device manager opens click the arrow next to Display Adapters and reply with what it lists as your graphics card.)
NOTE: Answers to our most frequently asked questions are posted on our site. Please check to see if your question has already been answered.
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