My Account can be access by clicking on the upper right side of your browser window.

First let us say that whenever you purchase a download from us or any company you should download the file to your machine and make a backup copy of the installation file (.exe) before or after installing it. Including a .txt file or a .doc file that lists your order number, activation code, receipt for your order etc. is always a good idea as well. That way if you ever need to reinstall it you have all the information you need. That being said, read on...

Ok, so you had to reformat your harddrive and you did not save your download file OR You bought a new pc and did not save your download file OR Your children/husband/wife/in-laws etc got ahold of your machine and deleted your game AND your download file along with your account information to access your order to re-download from.

Whatever the case may be, there is help:

• Click: My Account (upper right corner of your screen)
• Login using your email address and your password.
• If you have forgotten your password, use the Password Forgotten link to have one emailed to you.
• Click the green View button next to your order to view it.
• Click the Download button to download your purchase.

If your download count is set to 0, you will not have a download button. Contact us for further information in this case.

If you did not save your email address used when ordering or it was eaten by the dog, just include the name and mailing address that you used when you purchased and we will be able to look it up for you.

Once your purchase is complete, you will be given access to the full version download in your browser window. If you closed your browser before downloading, you can find your download link in your account following these instructions: (you did create an account didn't you?)

• Click: My Account (upper right corner of your screen)
• Login using your email address and your password.
• If you have forgotten your password, use the Password Forgotten link to have one emailed to you.
• Click the green View button next to your order to view it.
• Click the Download button to download your purchase.

If you did not create an account and you did not download your purchase from your browser window after ordering, please create an account and email us with your name, email address, and order number, through the email address on our contact page and we will be able to link your order to your newly created account for you so that you may access your download.

**JawDropper 2007, MahJongg 2009, 2011, and XIV only: The registration code that is given upon your order completion will unlock the trial version. Your registration code can be found by viewing your order in My Account.

Download Purchases:

1. If you haven't already, download and install the game. You can download it from your account by viewing your order and clicking the download button, or you can download it from the Free Downloads page. It will be in trial mode.


2. Use your registration code to activate the game to a full version. (If you cannot find your code, it can be found in the email confirmation you received with your order. If you don't have that, you can login to your account on our site and view your order to find it - you did create an account didn't you?)


3. From inside Moraff's MahJongg 2009, go to the Help menu and choose Moraff's MahJongg 2009 Downloads. From inside Moraff's MahJongg 2011 & XIV, go to the Help ribbon and click Downloads. This will open a browser window and take you to the website where the GamePacks can be downloaded. We recommend that you save the files to your desktop instead of running them from your browser.


4. After you've downloaded all the files that you want to install, close your web browser. Click the files that you saved on your desktop to begin the installation. Once installed, you can delete the files you saved to your desktop. The games are now available in the Game Browser. Each GamePack has its own tab in MahJongg 2009 and its own folder in MahJongg 2011 & XIV.

PLEASE NOTE: We highly recommend having a high-speed internet connection for download orders.

CD-ROM & DVD-ROM Purchases:

You will be given a registration code upon completion of your order. You may also follow the download steps above to begin playing your game immediately upon purchase. If you choose to wait for your order to arrive, the entire install, including all of the GamePacks, is available on the CD/DVD.

For download orders: Your registration code is displayed on the final confirmation page upon completion of checkout during the ordering process. It can also be found in your order confirmation email we send to you when your order is completed.

For CD/DVD orders: Your registration code can be found in your order confirmation email we send to you when your order is completed. It will also be included on the paper order copy that comes in the box with your shipment.

For both: You can always login to your account on our site and view a copy of your order to find it. If you did not create an account with your order and you don't have your email confirmation nor the paper order copy from your shipment, please contact us.